With this eighth edition. over 30 vears of continuous publication, Check-In Check-Out proves once again its enduring contribution to the field of lodging management. The authors, a father and son team, bring industrv and acadenric experience to create a work both students and professional hoteliers seek out. The text is current, even anticipating upcomiug ehanges. lt is accurate as it describes the latest industrv innovations. Among the many changes featured in this latest revision:
- Revised charter sequence to recognize the natural flowof guests and records
- Incidents (small case studies) at the end of each chapter
- An entirely new technologv chapter with updates in telephones. safes, biometrics. and 1-FTNG (F-hotel Technology Next Generation) and its role in hotel autornation
- Real estate?s role in the lodging industrv
- Grcening of the Industry: LEED (Lcadership in Energv and Environmental 1)esign)
- Rates (elastic. fenced, hurdle. premium. run-of-the-house, and spread)
- Self-service through kiosks and hand-held devices
- Reservation forecasting and its role in yield management
- Ripies not found in other texts, including corporate housing, destination elevators, and trade advertising contracts
- More than five hundred glossary entries
- Web access to guests? folios
